Customer Service Jobs in Satellite Ahmedabad
Position Name – Customer Service Executive – Remote Work
Job Location – Satellite, Ahmedabad
Total Openings – 2 Male/Female
Company info – US Based 5 days working Company
Salary Base – up to 50k – Depends on exp & Interview
Shift time – Night Shift – US Shifts Only – Work from home
Eastern Time – 6:30 pm – 3:30 Am IST, Monday to Friday
Pacific Time – 9:30 pm – 6:30 Am IST, Monday to Friday
Qualification – Any Graduates
Experience – Min 1 to 3 years experience as Customer Service Executive or B2B Telesales Executive or Telemarketing or Sales Coordinator, Customer Relationship or Customer Support Representative
Skills & Job Descriptions
- Strong written and verbal English communication skills.
- This virtual work from home position, The Customer Service Executive will be responsible for providing excellent customer service to clients through various channels including phone, email, chat, and social media
- Laptop & stable internet connection with power backup (Minimum: 8 GB RAM, Core i3/i5 or equivalent; 100 MBPS plan from Airtel/Jio preferred ISP)
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
